No.13 Elm Street

We’re open Monday – Friday, 11 a.m. – 6:30 p.m. EST

Frequently Asked Questions

Please read our FAQ before sending us a message.

DO YOU SHIP TO MY COUNTRY?

We deliver to almost all countries worldwide.

WHAT CURRENCIES CAN I USE?

We take payments in $USD.

For some countries we display an approximate conversion from these currencies to local currencies. Local currencies are for display purposes only and are calculated based on exchange rates that are updated daily.

Please note: some banks may charge you an International Transaction Fee.

HOW LONG DOES SHIPPING TAKE?

We offer the following shipping options:

Free Hong Kong Postal Services

Orders placed are dispatched the next day.

All shipments to Hong Kong SAR China are Delivery Duty Unpaid

IS IT SAFE TO ORDER ONLINE?

Yes, we use industry standard SSL encryption to protect your details. Potentially sensitive information such as your name, address and card details are encoded so they can only be read on the secure server.

This information is authenticated to ensure it only gets sent to this secure server and is checked to make sure it has not been tampered with during transfer.
Security checks are also made on all transactions, to ensure the authenticity of each card payment.

WHAT IS YOUR ONLINE RETURNS POLICY?

If you are not fully happy with the goods you have received, you can return them to us within 14 days of receipt, providing they are in original resalable condition.

Once returned you will be entitled to receive an exchange or a refund, which will not include the cost of the original postage and packaging. We are not able to refund or exchange items that appear to have been worn, washed, or are not in original condition.

WHERE IS MY ORDER?

If your order has not arrived when you were expecting it then please check the following:
Check you have received a dispatch confirmation email from us.

Check the tracking link via your dispatch confirmation email to view the most up to date information on the whereabouts of your parcel.

Sign in and check your account on the END. website. Is your delivery address correct? Are your contact details up to date?

Check for text messages, emails and attempted delivery cards from one of our couriers. Your parcel may be awaiting collection at a local delivery depot or you may need to re-arrange delivery.

Check no one else residing at your address has taken receipt of your parcel.

If you still can’t locate your parcel then please contact our Customer Services team with your order number to hand. We will endeavour to find your parcel straight away.

All of our shipments are insured to the necessary value, so should it not be found we will arrange a replacement or refund for you.

Send us an email